Shop Policies

Welcome to Floating Dock Clothing! We appreciate your business and want to make your shopping experience as simple and straightforward as possible. Please review our shop policies before placing an order.

1. Ordering and Production

All Floating Dock Clothing products are printed on demand specifically for each order.

Please review your selected product, size, color, shipping address, and order details carefully before completing your purchase.

Once an order enters production, changes or cancellations may not be possible. If you need assistance with an order, please contact us as soon as possible.

2. Shipping and Delivery

We currently ship to addresses within the United States.

Processing Times: Because our products are printed on demand, each order requires production time before shipping.

Shipping Rates: Shipping costs are calculated and displayed during checkout before your purchase is completed.

Estimated Delivery Times: Delivery estimates may vary based on production schedules, shipping destinations, carrier operations, and other circumstances beyond our control.

Tracking Information: When tracking information is available, it will be provided once your order ships.

Please ensure that your shipping address is accurate before placing an order. If you notice an error, contact us immediately.

3. Returns and Exchanges

Because our products are made to order, we do not accept returns or exchanges for incorrect sizing, changes of mind, or ordering the wrong color or style.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 15 days of receiving it so we can assist you.

For complete details, please review our Returns and Exchanges page.

4. Product Information

We make every effort to display product colors, descriptions, and sizing information accurately.

However, colors may appear slightly different depending on your device's screen settings, and minor variations may occur during the printing process.

Please refer to the sizing charts and product descriptions before purchasing.

5. Payments and Pricing

All prices are displayed in U.S. dollars unless otherwise indicated.

Available payment methods are displayed at checkout. Applicable shipping charges and taxes will be calculated and displayed before you complete your purchase.

We reserve the right to correct pricing errors and product information inaccuracies. If an error affects an order you've already placed, we will contact you regarding the available options.

6. Customer Support

If you have questions about a product, an existing order, or our shop policies, please contact us.

Email: floatingdockclothingshop@gmail.com

We strive to respond to customer inquiries as promptly as possible.

7. Privacy and Personal Information

We respect your privacy and take the protection of your personal information seriously.

For information about how we collect, use, and protect personal information, please review our Privacy Policy and Cookies Policy.

8. Business Information

Floating Dock Clothing
Owned and operated by City and State Creative LLC

3748 West Chester Pike, 1st Floor
Newtown Square, PA 19073
United States

Email: floatingdockclothingshop@gmail.com

9. Policy Updates

We may update these shop policies periodically to reflect changes in our operations, services, or applicable requirements. Any updates will be published on this page.

Nothing in these policies limits any rights or remedies available to customers under applicable law.