Privacy Policy

Last updated: October 8, 2026

Floating Dock Clothing, owned and operated by City and State Creative LLC ("we," "us," or "our"), operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Floating Dock Clothing is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including payment card information, transaction details, payment methods, payment confirmations, and other payment-related information processed through our payment service providers.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

• Communications with us, including information provided when contacting customer support.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

• Automatically through the Services, including information collected from your device when you visit our website, as well as cookies and similar technologies.

• From our service providers, including when we engage them to provide technology, payment processing, fulfillment, shipping, or other business services.

• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use personal information to provide our Services, process payments, fulfill orders, remember preferences, send account and order notifications, arrange shipping, provide customer support, facilitate eligible replacements or refunds, enable reviews, and improve the shopping experience.

• Marketing and Advertising. We may use personal information to send marketing and promotional communications and to display advertisements for products or services on our website or other websites, including advertisements based on your interactions with our store.

• Security and Fraud Prevention. We use personal information to authenticate accounts, detect potentially fraudulent or unlawful activity, protect customers, and maintain the security of our Services.

• Communicating with You. We use personal information to respond to inquiries, provide customer support, and maintain our business relationship with you.

• Legal Reasons. We may use personal information to comply with applicable laws, respond to valid legal requests, resolve disputes, enforce our policies, and protect our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy.

Such circumstances may include:

• With Shopify, vendors, and third-party service providers who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, print-on-demand production, fulfillment, and shipping.

• With business and marketing partners to provide marketing services and advertising. For example, Shopify may support personalized advertising using information about online activity across different merchants and websites.

• When you direct, request, or otherwise consent to the disclosure of information, such as when providing shipping information to fulfillment partners.

• With our affiliates or within our corporate group, where applicable.

• In connection with a business transaction, such as a merger, acquisition, or restructuring.

• When necessary to comply with legal obligations, respond to lawful requests, enforce our policies, or protect our rights and the rights of others.

Depending on where you reside, you may have the right to opt out of certain disclosures or uses of your personal information for targeted advertising.

You may submit applicable privacy requests by contacting floatingdockclothingshop@gmail.com or using privacy preference and data-sharing opt-out controls made available on our website.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve those Services.

Information you submit to our store may be transmitted to Shopify and other service providers, including providers located outside your state or country of residence.

In addition, to help protect, grow, and improve our business, we may use Shopify features that incorporate information obtained from interactions with our store, other merchants, and Shopify.

Where Shopify processes personal information for its own purposes, Shopify is responsible for that processing, including responding to requests concerning those uses of personal information.

For more information, please review the Shopify Consumer Privacy Policy.

You may also visit the Shopify Privacy Portal to learn about and exercise applicable privacy rights relating to Shopify's processing activities.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you visit websites that are not affiliated with or controlled by us, we encourage you to review their privacy policies, security practices, and terms of service.

We are not responsible for the privacy or security practices of independent third-party websites.

Information you share publicly or through third-party social media platforms may be visible to other users and subject to those platforms' policies.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information directly from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can review the request and take appropriate action.

We do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures intended to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

We recommend that you avoid transmitting sensitive or confidential information through unsecured communication channels.

The length of time we retain personal information depends on factors such as whether the information is necessary to:

• Maintain customer accounts.

• Process and fulfill orders.

• Provide customer support.

• Comply with legal, tax, and accounting obligations.

• Resolve disputes.

• Enforce applicable contracts and policies.

When information is no longer necessary, we may delete or anonymize it, subject to applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to Access or Know. You may have the right to request access to personal information we maintain about you.

• Right to Delete. You may have the right to request deletion of certain personal information.

• Right to Correct. You may have the right to request corrections to inaccurate personal information.

• Right to Portability. You may have the right to receive a copy of certain personal information or request its transfer, where applicable.

• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on applicable law, you may have the right to opt out of certain personal information disclosures or processing for targeted advertising.

• Managing Communication Preferences. You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages. You may continue to receive non-promotional communications related to your orders or account.

Where required by applicable law, we recognize Global Privacy Control opt-out preference signals. When a qualifying signal is received, the applicable opt-out preference may be applied to your browser, device, or associated account, as supported by our privacy systems.

For more information about Global Privacy Control, visit https://globalprivacycontrol.org/.

We do not otherwise recognize all browser-based "Do Not Track" signals.

To exercise applicable privacy rights, contact us at floatingdockclothingshop@gmail.com or use the relevant privacy controls available on our website.

You may also visit https://privacy.shopify.com/en for information about privacy rights associated with Shopify's processing activities.

We will not unlawfully discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests. Where applicable, you may designate an authorized agent to act on your behalf, subject to identity verification and authorization requirements.

We will respond to requests within the timeframes required by applicable law.

Complaints

If you have concerns or complaints about how we process personal information, please contact us using the information provided below.

Depending on applicable law, you may have the right to appeal a decision concerning your privacy request or submit a complaint to the relevant data protection authority.

International Transfers

Floating Dock Clothing currently accepts orders for delivery within the United States.

However, our website may be accessed from other countries, and personal information may be transferred, stored, or processed outside your country of residence.

Where applicable, transfers of personal information from the European Economic Area or the United Kingdom may rely on recognized legal transfer mechanisms, including Standard Contractual Clauses or applicable adequacy decisions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

When changes are made, we will post the revised policy on our website, update the "Last updated" date, and provide additional notice when required by law.

Contact

If you have questions about our privacy practices, this Privacy Policy, or wish to exercise your privacy rights, please contact us:

Floating Dock Clothing
Owned and operated by City and State Creative LLC

3748 West Chester Pike, 1st Floor
Newtown Square, PA 19073
United States

Email: floatingdockclothingshop@gmail.com

Website: https://www.floatingdockclothing.com