Return and Refund Policy

Last updated: October 8, 2026

Thank you for shopping with Floating Dock Clothing! We appreciate your business and want to ensure you have a positive shopping experience. Please review our return and refund policy before placing an order.

1. Returns and Exchanges

All Floating Dock Clothing products are printed on demand specifically for each order. Because of this, we do not accept returns or exchanges for reasons such as:

• Ordering the incorrect size

• Selecting the wrong color or style

• Changing your mind after placing an order

• Personal preferences regarding fit or appearance

We encourage customers to carefully review product descriptions, sizing charts, and color options before completing their purchases.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 15 days of receiving your order.

To report an issue, email floatingdockclothingshop@gmail.com with:

• Your order number

• A brief description of the issue

• A photo showing the problem, if possible

Once we review and confirm the issue, we will arrange a replacement at no additional cost.

If a replacement is unavailable or unsuitable, we will provide a refund.

3. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once your refund has been processed, it may take several business days to appear in your account, depending on your bank or payment provider.

You will receive a confirmation when your refund has been issued.

4. Return Shipping

If your order arrives damaged, defective, misprinted, or incorrect, we will cover any required return shipping costs.

In most cases, you will not need to return the original item to receive a replacement or approved refund.

Please contact us before sending any products back.

5. Order Cancellations and Changes

Because our products are printed on demand, orders may enter production shortly after they are placed.

If you need to cancel an order or change its details, please contact us as soon as possible.

We will do our best to accommodate your request, but cancellations and changes cannot be guaranteed once production has begun.

6. Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us so we can help investigate the shipment.

If an order is confirmed lost in transit, we will work with you to arrange an appropriate resolution, such as a replacement or refund.

7. Contact Information

If you have any questions or concerns about your order, please contact us.

Email: floatingdockclothingshop@gmail.com

Floating Dock Clothing
Owned and operated by City and State Creative LLC
3748 West Chester Pike, 1st Floor
Newtown Square, PA 19073
United States

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.